F.A.Q - Answers to frequently asked questions
PAYMENT AND CONFIRMATION PROCEDURE- How can I make the payment online and confirm the purchase?
You can make the payment with your credit card or with your paypal account. The payment system is provided and managed by PayPal but you can make the payment also just with your credit card and without a registration on PayPal.
After the payment you will be able to set arrival date. Is required just one name, is not important how many cards did you buy. The name is just for an internal report.
MILANOCARD APP - How does it work?
Download MilanoCard APP for free.
After the payment you will receive a confirmation email with details about your BOOKING ID.
• Open MilanoCard APP
• Click on “Activate your card”
• Click on “Online”
• Insert your booking ID and the mail you used for the payment
• Click on "Start"
MilanoCard starts from the date you chose during confirmation.
CONFIRMATION EMAIL - Where can I set the info about my arrival?
After the payment you will be redirected to the confirmation form, where you will be able to set your arrival date.
If you have already done the payment but you didn’t find the confirmation page, don’t worry. Every 30 minutes (for 2 times) our booking center resend an e-mail with a link where you can put all the info about your arrival, like date, hour and offices (Malpensa Airport Terminal 1 and Terminal 2, Orio al Serio Airport, Linate Airport and Central Railway Station). Please fill out the form that you will find in the link and your order will be complete!
VALIDATION TIME - For how many time is available MilanoCard and its services?
MilanoCard includes several services and especially free admission to every kind of Milan public transports in Milan. MilanoCard one day includes 1 day of free access to the public transport from the date you chose during confirmation to the end of the service. MilanoCard 2 days have two days of free Milan public transport from first validation to the end of the service of the second day. MilanoCard 3 Days includes three days of free MIlan public transport from first validation. MilanoCard is valid 1 month in Italy (Rome, Venice, Florence and cities of Lombardy. The time of use starts from the first stamp on public transport.
TRANSPORT - Which transport are included in the MilanoCard?
Every kind of public transport in Milan Urban Area are included in MilanoCard like Tram, Buses, Metro/underground, city Trains “Passante” are included. MilanoCard includes also the Linate X73 Bus which connects Milan to Linate Airport.
Please remember to validate your travel card every time that you use a transport in the city. The regional train out of Milan and the last stop of Milan red line of the metro “Rho-Fiera” are not included.
TRANSPORT - How can I travel with public and private transport in Milan and Italy?
MilanoCard is personal and not transferable, is valid on every public transport in Milan Urban Area (metro, tram, bus, city train) from the first validation – at the machines that are located at the entrance of the metro or on the trams and buses – to the end of the service.
Milan public transport are available from 05.00 am to midnight but this is an average, it depends on the line. Metro lines work from 06.00 am to midnight.
TRANSPORT - Promotion Malpensa Express + MilanoCard
At this link you can buy promotion MilanoCard + Malpensa Express and save 20% off on total.
At your arrival at Malpensa Airport or in center of Milan you can pickup your MilanoCard.
Here the office where you can pickup up the promotion MilanoCard + Malpensa Express:
• Trenord Ticket offices at Malpensa Terminal 1 and Malpensa Termina 2
• MyLink Point at Cadorna Station or Garibaldi Station
• Highline Galleria, via Silvio Pellico 2 (near Duomo Milan)
FREE ACCESS - How can i get free access to the top attractions with formula Run4FREE?
Run4FREE is the special promotion of MilanoCard allows card’s holders to have free access to the top attractions of Milan.
To have the Free access you have to purchase online MilanoCard and then download the special invite or showing your MilanoCard APP. Show the MilanoCard + the Invite at the participant service, every day there are a minimum of 2 and a maximum of 8 free access dedicated to the MilanoCard’s Holders. So, if you are between this amount of access you will be able to profit of the free access.
If the card is personal and it is necessary for children?
Yes, the MilanoCard is personal and not transferable, for children under 10 years, it's free.
Once purchased is not possible to cancel or change details of your reservation. No refund will be approved.